Refund & Returns Policy — woofpouch™

Last updated: August 2026

We want you and your furry friend to be happy with your woofpouch™ purchase.

Returns

For online purchases in Ireland/EU, consumers generally have a 14-day cooling-off period from receiving their goods. You must notify us within this period if you wish to cancel your purchase.

Returned items should be:

• Unused and in their original condition
• Free from damage caused by the customer
• Returned with original packaging where reasonably possible

You may be responsible for the cost of returning an item when exercising a change-of-mind cancellation right, where permitted by law.

Faulty or Incorrect Items

If your product arrives damaged, defective, or significantly different from what you ordered, please contact us at [your email address] as soon as possible.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under applicable consumer law.

Refunds

Once your return has been received and approved, we will process your refund using the original payment method where possible.

Where a statutory cancellation right applies, refunds will be issued within the legally required timeframe. In Ireland, businesses generally must refund consumers within 14 days of cancellation, subject to the applicable conditions.

Contact Us

To request a return or refund, contact:

[your email address]

Please include your order number and a brief description of the reason for your return.